Refund Policy

Last updated: October 7, 2026

If the file won't open or is defective

If the workbook won't open in Microsoft Excel or Google Sheets, or it's defective (for example, the download is corrupt or the formulas are broken), contact us within 14 days of purchase and we'll refund you in full. We may offer a fixed file first, but the choice is yours.

How to ask

Reply to your Stripe receipt email and tell us what happened. A screenshot of any error message helps. Refunds go back to your original payment method through Stripe.

What isn't covered

Because the workbook is an instant digital download, we don't offer refunds for change of mind once the file opens and works as described. That includes cases where you needed different software or professional advice instead. Problems caused by use that breaks the license terms are not covered either.